FAQ

Genie Smart Nest is a smart automation solutions provider, offering customized home automation and office automation systems. We integrate lighting, climate control, security, entertainment, and energy management into one easy-to-use smart ecosystem that you can control from your phone, tablet, or voice assistant.

We offer automation solutions for:

• Residential homes, villas, and apartments
• Offices, corporate spaces, and co-working areas
• Retail stores, clinics, and hospitality spaces

Our systems are scalable, so we can handle everything from a single room to a complete building.

We support both new constructions and existing properties. For new projects, we can plan wiring and layout from the design stage. For existing homes and offices, we use smart retro-fit solutions and wireless technologies to minimize civil work and disruption.

With Genie Smart Nest home automation, you can control:

• Lights and fans with dimming and scenes
• ACs, geysers, curtains, blinds, and other appliances
• Door locks, doorbells, and video intercoms
• CCTV cameras and motion sensors
• Speakers, TVs, and home entertainment systems

Yes. As long as your automation system is connected to the internet, you can control and monitor your devices remotely using our mobile app. You can turn lights on or off, check camera feeds, change AC temperature, or lock/unlock your smart door from anywhere.

Office automation helps you:

• Reduce electricity wastage with automated lighting and AC control
• Improve security with access control, attendance integration, and CCTV
• Create smart meeting rooms with one-touch control for lights, blinds, and AV
• Enhance comfort for employees and visitors with smart climate and scenes

In most cases, yes. Our office automation solutions are designed to work with common IT networks, existing CCTV systems, access control devices, and Wi-Fi infrastructure. During the site survey, our team will study your current setup and suggest the best integration approach.

The process typically includes:

• Requirement discussion and on-site or virtual survey
• Solution design, quotation, and final approval
• Installation, wiring (if required), and device configuration
• Testing, demo, and user training

Our team ensures minimal disruption to your daily routine during installation.

Most hardware products come with a standard manufacturer warranty, typically ranging from 1 to 3 years, depending on the brand and device. Our installation workmanship is also covered for a specified period. Detailed warranty terms are shared in your proposal and invoice.

Yes. Genie Smart Nest provides remote and on-site support based on your requirement and service plan. We assist with troubleshooting, configuration changes, firmware updates, and system expansions. AMC (Annual Maintenance Contract) options are also available for larger homes and offices.

Pricing depends on:

• Number of rooms, devices, and features you want to automate
• Type of hardware brands and technology used
• Complexity of wiring, networking, and integration
• Additional services like remote monitoring or AMC

We always provide a clear, itemized quotation before starting any project.

We accept multiple payment modes such as bank transfer, UPI, and other digital payment options. Payment terms and milestones are shared along with your quotation or invoice.